Joybird Reviews

Kayla was super helpful and made the experience of buying a new sofa enjoyable!

Items were accidently added to my cart and purchased, and your team immediatly removed them from my order with no hesitation. Thank you!

Team was responsive and knowledgeable but best of all, they actually resolved my issue without any hassle.

Della, the associate that helped me from the Washington DC store, was so helpful in explaining different options and going back and forth over various emails and phone calls to answer all of my questions!

Sales rep was immensely helpful

The color samples sealed the deal! Such a generous box of swatches! Also, the type of furniture - fold-out twin bed - in such a nice design.

Love the ability to see different fabric swatches up close and on a couch. Some of the functionality gets tripped up on mobile.

I am still waiting on a replacement cushion for my original order. No sense of urgency whatsoever. Placed the order Dec. 2022, it is now May and I haven't heard anything about my replacement. After I complained, they offered $150 off another purchase. I am still trying to get my original purchase fulfilled. Very disappointed. The couch is pretty, but the cushion zipper arrived busted, so the material is wide open when you sit down.

I absolutely love Joybird! I have purchased several pieces of furniture and wall art, and they have never been a disappointment. Their customer service has been very pleasant, when I’ve needed to contact them with questions, and their shipping is much faster than many online furniture stores. I Highly recommend!!!

Joybird’s team was helpful without being pushy. They were happy for me when I was able to take advantage of an item that was 50% off. I’ll definitely be back for future needs.

We went to the showroom to see if we liked what we saw online. Haven helped us, answering questions and making good suggestions. Then she was very responsive with emails and showed a lot of patience as we had trouble deciding…can’t wait to get the bumper chaise!

I am still waiting for swatches. I placed an order for a sofa in good faith and feel the amount of time to receive fabric samples is unacceptable. I already reached out to customer service and still have no samples or tracking info.

I love the speed of delivery and the style of all the pieces Joybird offers. It’s so nice to stray away from the “model home” style decor and actually find some unique pieces that speak to my eclectic style. Loving my new couch and shelf was an excellent accent piece to display my antique/ vintage knickknacks

The customer service is outstanding! I walked into the store, and was immediately greeted. The sales person Claudia spent close to an hour with me discussing fabric options, configurations, pricing, etc. She was never pushy, she was well-informed and incredibly friendly, and sent me home with some fabric samples and good information. I spoke with her the next day on the phone to get a couple more details, and make a purchase. It was easy and pleasant, and couldn’t have been a better experience. I just wish it didn’t take almost 2 months to get my couch!

Awesome Anna!! Super knowledgeable, helpful, gracious with her time, patient with my endless questions.